contact_us_d

CONTACT US

Have a question about one of our products or our site? Search our FAQ's below. Not finding what you need? Send us your question using the form on this page. We make every effort to answer our consumers as quickly as possible and will usually respond within 3 business days.

If you are contacting us from the United States, please reach out to McCormick US at

McCormick U.S.

Have a question about one of our products or our site? Search our FAQ's below. Not finding what you need? Send us your question using the form on this page. We make every effort to answer our consumers as quickly as possible and will usually respond within 3 business days.

If you are contacting us from the United States, please reach out to McCormick US at

McCormick U.S.

MCCORMICK FAQS

  • I’m unable to find one of my favorite McCormick® products? Do you still manufacture it?

    We understand how frustrating it is when you can’t find one of your favorite products. To help, we have compiled this list of discontinued products: Discontinued Product List.

  • I can’t find one of my favorite products. Can you help me find a store that carries it?

    Just use the search feature on the top right-hand corner of our website, type in the product that you are looking for and click into the product page. Then, scroll and look for the “Where to Buy” section to find online retailers as well as stores near you that carry the product and have it in stock. As not all retailers participate in our “Where to Buy” feature, we suggest you speak with your store manager about availability as they may be able to order it for you.

  • Can I order McCormick® products from you directly?

    While we do not currently have a direct order service, most of our products can be purchased online or at leading supermarkets and grocery stores. Just click the search feature on the top right-hand corner of our website, type in the product name and click into the product page. Then, scroll down to the “Where to Buy” section to find online retailers that carry the product and have it in stock.

  • How can I get coupons for your products?

    Thanks for your interest in our products! While we don’t mail out coupons, from time to time you will find sales on our products in your local grocery store.

  • How does McCormick® label for the top allergens and sensitivities?

    We are aware of allergies and sensitivities and will always declare them on our label, in accordance to your local country’s allergen and labelling regulations. 

    Example of allergens and sensitivities are the following ingredients, they are declared on our label in the ingredient statement - they will never be hidden under the notations of "spices" or "natural flavors":

    • Wheat
    • Milk & Milk Products
    • Peanuts
    • Tree Nuts
    • Egg
    • Soy
    • Shellfish
    • Fish
    • Yellow Dye #5 (Tartrazine)
    • Monosodium Glutamate or MSG
    • Sulfites over 10 ppm
    • Gluten containing grains - including barley, rye, oats, spelt, triticale, and kamut

    As part of our quality commitment, our product labels are assured to be compliant to your local country’s labelling regulation.

    As appropriate to labelling policy in your local country, if no ingredient statement appears on the product label, then the products is as it appears in the product name (e.g. black pepper).

    If any product has a Gluten Free claim, the product and the manufacturing line has been validated Gluten Free.

    Our facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

  • Is your facility Peanut and Tree Nut Free?

    McCormick does not use ingredients containing peanuts in the manufacturing of our McCormick branded extracts, spices, herbs and seasoning mixes and the only tree nut present in these manufacturing facilities is coconut, a tree nut as defined by United States of America (USA)’s FDA regulations. It is important to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information, as product formulas can change. 

    McCormick takes the safety and quality of our products very seriously and you can be certain that we exercise the utmost care in the production and packaging of our products. Our employees are trained in the importance of correct labeling and the necessity of performing through equipment clean-up and change over procedures.
  • How does McCormick® label for gluten?

    Gluten and gluten products, when present, will always be declared on the product label by the common name of the gluten source such as “barley”, “wheat”, “rye”, “oats” or “triticale”.

    It is important that you always read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information, as product formulas may change.

    Our McCormick facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.

    If any product has a Gluten-Free claim, the product and the manufacturing line has been validated Gluten-Free.
  • Do you have a list of gluten free products?

    We are offering a growing range of products that can be identified by certified gluten-free logos or gluten-free call out on the label. These products meet the FDA definition of gluten-free. 

    Just click on the search button on the top right corner of our website and type in “gluten free” to find some of the recipes and products that we currently offer.

    We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information. If any product has a Gluten Free claim, the product and the manufacturing line has been validated Gluten Free.
  • Can I use one ingredient in place of another in a recipe?

    If you run out of an ingredient at the last minute, don’t panic. We’ve got a few tricks up our sleeve. Using what is recommended in a recipe is best, but if a substitute is needed, take a look at some of the most common substitutions:

    • Herbs: 3 parts fresh = 1 part dry (i.e. 3 tsp fresh oregano = 1 tsp dry oregano.) Also works for green onion.

    • Garlic: 1 medium-sized clove garlic = 1/4 tsp Garlic Powder

    • Onion: 1/2 cup chopped onion = 3 Tbsp. dried Minced Onion or 2 1/2 tsp Onion Powder

    • Orange Peel:

                    o 1 teaspoon dried Orange Peel = 1 teaspoon fresh.

                    o 1 Tablespoon (or slightly more) of Orange Peel is equivalent to approximately the rind of 1 medium fresh orange, grated (one medium orange provides approximately 3 to 4 teaspoons grated peel).

    • Lemon Peel:

                    o 1 teaspoon dried Lemon Peel = 1 teaspoon fresh.

                    o 1 1/2 teaspoons (or slightly more) of Lemon Peel is equivalent to the rind of approximately 1 medium fresh lemon, grated. (One medium lemon provides approximately 1 1/2 to 2 teaspoons grated peel).

    • Cloves: 5 whole cloves = 1/4 tsp of ground.

    • Ginger: 1 Inch Ginger = 1 1/4 tsp of ginger powder
  • Why is there no ingredient statement on my spice/herb?

    As part of our quality commitment, our product labels are assured to be compliant to your local country’s labelling regulation.

    As appropriate to labelling policy in your local country, if no ingredient statement appears on the product label, then the products is as it appears in the product name (e.g. black pepper).
  • What are the “natural flavors” or “spices” listed in the ingredients?

    The “natural flavors” used vary depending on the product. We use a variety of natural flavors, all of which are derived from natural sources.

    The term “spices” will include any spice, herb or vegetable whose primary function is to provide flavor.

    We are aware of allergies and sensitivities and will always declare the following ingredients on our label in the ingredient statement - they will never be hidden under the notations of "spices" or "natural flavors":

    • Wheat  

    • Milk & Milk Products 

    • Peanuts 

    • Tree Nuts 

    • Egg 

    • Monosodium Glutamate or MSG

    • Soy

    • Shellfish

    • Fish 

    • Yellow Dye #5 (Tartrazine)

    • Sulfites over 10 ppm 

    • Gluten containing grains - including barley, rye, oats, spelt, triticale, and kamut

    As part of our quality commitment, our product labels are assured to be compliant to your local country’s labelling regulation including flavour, spice and allergen labelling.
  • Why is the nutrition not listed on the label? Where can I find nutrition information for a McCormick® product?

    You can find nutrition information posted on most of our products on our website. Just use the search feature on the top right-hand corner of our website to find the product you are looking for and scroll down to the Nutrition Information section for that product.

    Nutrition Information should be available for most items, with these exceptions:

    • Spices/Herbs: Spices and Herbs are not high in nutrient values and they do not make a significant contribution to the nutritional content of foods on a per-serving basis of one-fourth teaspoon. Spices and Herbs are naturally low in calories, fat, sugar and sodium.

    • Extracts: Extracts do not make a significant contribution to the nutritional content of foods on a per-serving basis. However, they do contain small amounts of calories and sugars. Based on the standard FDA serving size of one-fourth teaspoon, most contain less than 5 calories and 1 gram of sugar.

    Keep in mind that while Spices, Herbs and Extracts do not provide nutritional content, they do play an extremely valuable role in good nutrition by enhancing the flavor and appeal of foods which are nutritionally important.
  • FAQ 1-13 How much sodium is in your Sea Salt?
    Sea salt has a similar level of sodium to table salt and is not recommended as a low salt substitute.
  • Do you have Low or No sodium products?
    Because we are sensitive to consumers who must limit their intake of salt/sodium, we would like to let you know that all our single spice and herb products are salt free. If there is salt in the formula of a product, it will be listed in the ingredient statement.
  • How does McCormick® ensure the safety and quality of its products?

    For 130 years, McCormick has been sourcing spices and herbs from countries around the world and has had an unmatched track record in delivering safe, high-quality products to our consumers. Quality and safety are top priorities, and our investment in these areas is the largest in the spice and seasoning industry. 

    To ensure the integrity of our products, we have developed and deployed a long-standing Quality Assurance Program to manage and control our global supply chain. We conduct millions of product analyses each year by testing for contaminants, flavor characteristics and more to ensure the safety and quality of our products.

    At McCormick, we know that not all herbs and spices are created equal. It is important to purchase your spices from a trusted source. McCormick is the taste you can trust.
  • What is the shelf life of McCormick® Products?

    As with any other food, spices, herbs, seeds, and extracts will not last forever. Although older spices are not harmful, they will not add the flavor that you desire to your recipes. Regardless of the date on the bottle, once opened, the quality and flavor depend on how the seasoning is stored. 

    The shelf life listed below is approximate and only applicable if stored properly. It is best to follow the "Best By" dates on the products. If your product does not have a "Best By" date it is beyond our recommended shelf life.

    General Shelf Life

    • Ground Spices (such as cumin, ginger, paprika and mustard) - 2 to 4 years

    • Whole Spices (such as peppercorns, whole allspice and caraway seeds) - 4 years

    • Ground and Whole Leafy Herbs (such as such as basil, oregano, rosemary) - 1 to 3 years

    • Bottled Seasoning Blends - 1 to 2 years

    • Extracts (Except Pure Vanilla) & Food Colors - 4 years

    • Pure Vanilla - Indefinitely; will never spoil and flavor will enhance over time, but sediment may naturally occur.

    • Recipe Mixes (such as gravy mix, taco mix, etc.) - 2 years

    • Marinades and Sauces - 12 to 24 months

    • Seafood Box Mixes - 18 to 24 months

    For more information, visit here.

    https://www.mccormick.com/articles/mccormick/how-long-do-spices-last

    How do I find the Best By / Expiration date on my product?

    Since January 2004, we have been putting Best By dates on all of our products. This will be in the form of a 3-letter month, 2-number day, and 2-number year. Next, there will be a single or double letter manufacturing code, followed by a 4-digit time stamp. These dates are for optimum usage for flavor or consistency, and not expiration dates.

    If your container or package does not have a Best By date, it is well past its recommended shelf life and should be discarded.

     

    Though our products do not spoil, their flavor and quality will diminish with time.

    For more information, visit here.

    https://www.mccormick.com/articles/mccormick/how-long-do-spices-last
  • How should I store spices and herbs?

    The following simple tips will prolong the life of your spices:

    • Store herbs and spices in a tightly capped container.

    • Keep spices and herbs away from heat, moisture and direct sunlight. Avoid storing over the stove, dishwasher, sink or near a window.

    • To minimize moisture and caking, use a dry measuring spoon and avoid sprinkling directly into a steaming pot.

    • Store members of the red pepper family, including paprika and chili powder, in the refrigerator to retain their color and freshness.

    • Freezing does not extend the shelf life of dried herbs and spices. Repeatedly removing the bottles from the freezer may cause condensation to form and accelerate the loss of flavor and aroma.

    For more information, visit here.

    https://www.mccormick.com/articles/mccormick/how-long-do-spices-last
  • Why is my bottle of spice clumpy and hard?

    All spices are sensitive to heat and moisture, which can cause the caking that you have described. To lessen the chances of this happening, we suggest the following:

    • Store spices in a dry, cool cupboard rather than over the sink or range, as these are areas of high moisture.

    • Keep your containers tightly sealed.

    • Do not sprinkle spices or herbs directly into a steaming pot of food, since this will allow excessive moisture to enter the bottle.

    It is normal, as spices age, for them lose their natural moisture content and harden. Often a sharp tap or loosening the contents with an object such as a chopstick, or the handle of a spoon can loosen them and make easier to use.

    Onion and Garlic products are particularly susceptible to caking, as they tend to absorb moisture from the air.
  • How should I store my extract?
    The bottle should be kept in a cool dark place (such as a pantry) away from heat, moisture and sunlight. Avoid cupboards near the stove, dishwasher, or fridge and shelves near windows when storing your extract.
  • How long does Pure Vanilla Extract last?
    If stored properly, Pure Vanilla Extract can last indefinitely. It will never spoil, and the flavor will enhance over time. You may notice some sediment in the bottom of the bottle if it has been sitting for an extended period. This is normal and is perfectly harmless as pure vanilla doesn’t deteriorate with age. 
  • What type of Cinnamon do you offer?
    McCormick branded cinnamon is cassia cinnamon (Cinnamomum cassia). It is primarily imported from Indonesia and is the most common form of cinnamon in the United States. McCormick Gourmet and Gourmet Organic Saigon Cinnamon are from Cinnamomum loureirii, primarily sourced from Vietnam.
  • I love your Cinnamon, but I’ve heard conflicting stories about types of Cinnamon and coumarin? Can you help?

    All McCormick® Cinnamon comes from the cassia family of cinnamon.

    Coumarin is a naturally occurring compound present in several plants, not just cinnamon. Examples include licorice, strawberries, cherries, apricots, and lavender. There is no scientific evidence of any adverse health effects resulting from the normal consumption of cinnamon.
  • What colors can I make from your Assorted Food Colors?
  • Who should I contact if I'm from the United States?

    If you are contacting us from the United States, please reach out to McCormick US.   https://www.mccormick.com/contact

Email is not valid

Please enter your comments

Name is not valid

Address is not valid

City is not valid

Please select a country